Customer Service Problems Solved
by Bornevia, the simple enterprise helpdesk software without the enterprise headache
All Channel Support
Step 1: Sign up and link your customer service email & social media channels
Step 2: Start receiving support tickets. Share team issues without cc, bcc, or fwd-ing.
Step 3: Quickly monitor cases and reply. Never miss a single message.
Boost sales $
Revenue? Up. Time? Saved. Customer satisfaction? Delivered.
A simple helpdesk software that works just like an email client.
Manage support tickets from emails, facebook, twitter, or phone calls.
You only have to focus on using one application. No more opening multiple browser tabs and checking your phone calls log separately.
Assign customer service request to any of your team member.
Make sure that each customer request is answered by the right person in your team. Work in team without cc, bcc-ing and keep everyone to always stay on top of requests.
Automate basic helpdesk tasks with a simple workflow system
Let your helpdesk assign tickets or change status progress automatically without any intervention.
Know your customers and make support more personal.
With detailed customers info and history of past conversations, it's easier for you to understand and learn more about them, so you can give them great personal support.
Measure customer service/support performance.
Get better visibility on how well your team respond to any requests by analyzing KPI metrics on our intuitive graphical dashboard.
Learn how Bornevia works for you.
This is your business.
You're a growing e-travel company selling vacation packages online on your website.
As an online business in the hospitality industry, a high quality customer service through online communication channels is vital. Your customer happiness and satisfaction is your top priority and key to your success for years to come. First impression lasts forever.
This is your team.
These are your customers.
On daily basis you and your team handles tons of customer messages from bookings & accomodations, to hotel & flights availability from different channels.
As you grow, it's soon become difficult to monitor requests on separate channels and to keep track of their progresses. It's also hard to communicate with other team members and to make sure each request is answered by the right person. In the end, you're putting your customer satisfaction at risk.
And this is how you get started with Bornevia to increase customer satisfaction.
Helpdesk setup and running in less than 3 minutes..
Sign up for free on Bornevia using your personal work email. (e.g. [email protected]).
Connect support email (e.g. [email protected]) + company social media pages to Bornevia and add more team members.
You're done! Now you're ready to monitor stream of customer requests, reply to them, collaborate, and measure support performance in one powerful application.
Scale your support team without breaking the bank.
- 1 email mailbox
- 1 Facebook account
- 1 Twitter account
- 12 x 5 online support
- 3 users max
- Unlimited email mailboxes
- 2 Facebook accounts
- 2 Twitter accounts
- Automatic helpdesk mode
- 12 x 7 online support
- Free consulting & custom integration
* We offer 10% discount on annual (12 months) invoice.
We Believe That Awesome Customer Service is a Top Revenue Driver
It's critical for every growing business to quickly acquire a significant revenue stream generated from a strong customer base. Bornevia is a lightweight helpdesk/support CRM software that lets businesses to focus on only one thing; handling inbound online customer requests. That's how we're different. We're simple and efficient.
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